Bob from Ohio
Janice & I very much appreciate the professional experience we had this afternoon picking up our new Pinnacle. Weâ€™ve been through this a few timesâ€¦as they say, this wasnâ€™t our first rodeo! We believe we know what are realistic expectations. Each of you could not have been more professional, helpful and accommodating.
And, Bob (the man who did our walkthrough) was absolutely terrific. As you can appreciate, because weâ€™d already owned an earlier model Pinnacle, we had several specific questions about how things worked and what was different from the earlier model. In each case he was either able to clearly explain the differences or he very quickly retrieved someone with the specific knowledge.
And, there were others (sorry, I donâ€™t know their names) who energetically worked to ensure all the minor issues were resolved quickly. Examples: (1) the Euro-Bed retraction problem was quickly fixed, and (2) one of the guys found a replacement slide to fix the drawer below the TV.
Last, but certainly not least, we arrived a little early so we were waiting in the garage area for our camper to be pulled in. While standing there, just observing what was going on in the various work bays, a couple people carrying cleaning supplies walked in (apparently from cleaning another camper). They spoke to usâ€¦made us feel welcome. This is a big deal. Someone has instilled the correct work ethic and customer orientation into the total workforce. Well-done.
Thanks for the great experience. We know there will be other issues arise (as there are will all new deliveries). Based on todayâ€™s experience, we also know those issues will be handled professionally.
Mary Anne K. from Fairfield, OH
I have had a long standing relationship with Colerain RV which began in 2002 with the purchase of a Hybrid camper. My experience was so pleasant, that in 2007 I returned to Colerain RV to purchase a larger Jayco travel trailer. My salesman, Joe Cole could not have been more helpful and friendly. He went out of his way to make sure my experience was a good one and the price of the new camper was reasonable. This year I began looking into a new travel trailer which had slide outs for more comfort. I went to several dealers throughout the state and even Indiana and Kentucky however none were comparable to Colerain. I returned to Colerain RV and purchased from Joe C. yet another Jayco travel trailer. The entire staff from sales,finance, service, delivery and parts department, could not be more helpful and knowledgeable. My entire experience with this company has been so wonderful that 2 of my friends have purchased travel trailers from them!
Today when customer service is so lacking in the public sector, that is not the case with Colerain RV personnel who go out of their way in every aspect to make sure your purchase is an economical and wonderful experience!
Joe & Leah from Oxford, Ohio
Aline,just wanted to let you know how much we appreciate all you did for us with the camper. You went above and beyond taking my calls on your day off...we really appreciate it. We "camped" in our camper Friday and Saturday in our driveway and had a great time!! We are now planning our maiden voyage in a few weeks. We will definitely keep you in mind and let all of our friends know how great you and Colerain RV treated us. Thanks again.
Colerain RV/Midwest RV - Dayton
We Have Moved To
1775 S. Dayton Lakeview Rd.
New Carlisle, Oh 45344
Colerain RV - Indianapolis
5701 Elmwood Ave
Indianapolis, IN 46203
From I-465: Take exit 52 for Emerson Avenue. Left at S Emerson Ave, and 1st right onto Elmwood Avenue. We'll be on the right!
Colerain RV at Alum Creek
5742 East State Route 37
Delaware, Oh 43015
Colerain RV / Midwest RV is not responsible for any misprints, typos, or errors found in our website pages. Any price listed does not include sales taxes or title/document fees. Product information is as accurate as possible at the time of publication. Features, prices and specifications are subject to change without notice. Manufacturer pictures, specifications, and features may be used in place of actual units on our lot. Please contact us at 800-332-4270 for availability as our inventory changes rapidly. All calculated payments are an estimate only and do not constitute a commitment that financing or a specific interest rate or term is available.